The Challenge

Delivering a site that excites and informs a diverse range of potential hires, inspiring them to apply for a role

From warehouse pickers and packers, to delivery drivers, to advanced software engineers: Ocado’s success is built on a workforce where every varied role is equally essential.


As such, their recruitment process had spiraled out into platforms that were often competing with and contradicting one another. Our task was to bring them together to provide: 

  • One straightforward application process in place of numerous complex processes. 
  • One inexpensive solution in place of fee-heavy agency recruitment. 
  • One universally appealing expression of the brand in place of underwhelming, inconsistent messaging. 
Quote mark

Our site paid for itself within three weeks of going live. Having a modern, stable and professional site has seen a natural recruitment increase, saving us money on agency recruitment as a result.

Kristian Brugts, Group Head of Brand at Ocado

 

Working with Ocado’s Head of Brand, we designed a new recruitment site logo and shot a bespoke library of imagery depicting a wide range of day to day functions within the Ocado operation. We customised core Connect.ID modules and created additional modules as required. 

Navigation was needed which could respond to the varying information needs of applicants for the diverse range of roles on offer, and so we built a bespoke filter and search bar enabling visitors to find their way quickly and easily to those of the site relevant to their search.

We deployed the new, unified recruitment site for Ocado just 3 months after being briefed, notwithstanding the occurrence of the Christmas holiday period and a short delay requested by Ocado themselves. 

The new site not only supports the full operational needs of modern Enterprise recruitment, but also imparts an informative and inspiring sense of the brand, the company and the wide ranging opportunities and benefits available to employees choosing Ocado over other possible employers.

The Outcome

Successfully surpassing three key goals – effectively, efficiently and with tangible return on investment

Supporting enterprise recruitment across multiple channels

  • A centralized hub that allows recruitment managers to review applicants from a single portal.
  • A 9% drop in bounce rate compared to previous recruitment sites.

Inspiring applicants with an on-brand portrayal of Ocado working life

  • A 54% increase in traffic to the ‘Working here’ page, validating the importance we placed on highlighting Ocado’s culture and benefits.
  • An increase in average session duration to over 3 minutes, an impressive indicator of engagement.

Leaping ahead in the competition to attract the best applicants

  • 289,604 page views within the first two months of going live
  • 24% of homepage traffic utilized the Search and Apply functions
  • 68,000+ Search and Apply page views in the same period
289,604
page views within the first two months
53.89 %
homepage traffic increase
23.82 %
conversion to search tools from homepage